Program Development Manager at Translators without Borders (TWB)

Program Development ManagerTranslators without Borders (TWB) is a non-profit organization offering language and translation support for humanitarian and development agencies, and other non-profit organizations on a global scale.We are recruiting to fill the vacant position below:Job Title: Program Development ManagerLocation: Nigeria, home-based; ideally based in Maiduguri – if not, regular travel to MaiduguriTravel: Abuja, Maiduguri, and affected areas of the north-eastContract length: 3 months starting October 2017, with the possibility of extensionHours: Full-timeBackgroundTWB conducted an initial assessment of language support needs in the humanitarian response in north-east Nigeria in July 2017.So far TWB has developed a protection glossary app, conducted comprehension testing with IDPs, worked with partners on collecting and mapping language data, and carried out training on the basics of interpreting.The next step is to prepare the groundwork for setting up a full program of activities in support of affected people and the humanitarian community working with them, over an initial period of three to six months. Program implementation proper is expected to start in early 2018.This found very significant levels of need: in a context where people affected by the conflict and food crisis speak dozens of first languages, humanitarian communication is overwhelmingly in English and Hausa.Organizations lack basic information about the languages spoken and understood by affected people, and struggle to hire either language professionals or national staff and volunteers with the right language skills.The RoleThe Program Development Manager leads and coordinates the set-up of TWB’s Nigeria project, with overall responsibility for timely and effective identification, planning and delivery of activities, efficient and transparent financial management, and learning.ResponsibilitiesHumanitarian liaison and coordination:Represent and build the profile of TWB within the humanitarian community in Nigeria, ensuring professional and productive engagement with government authorities and national and international civil society partnersEngage with humanitarian coordination and strategy development, using existing evidence to ensure that issues around language and communication with communities (CwC) are taken on board in key decisions, including around the Humanitarian Response Plan 2018Liaise with organizations on CwC efforts, to ensure that language is factored in with TWB’s supportImplementation of program activities:Lead on scoping existing capacity of professional language service providers (LSPs) for the key language pairs relevant for affected people in north-eastern Nigeria, collaborating with language experts, language professionals and TWB’s translation and crisis response teams to identify potential collaborators and training needsLiaise with humanitarian organizations on developing an open-access library of information, education and communication materials (IECs) translated into key languages of the affected populationLiaise between partner organizations, LSPs and TWB’s translation team to ensure the timely delivery of high-quality translation and terminology servicesCoordinate training activities, including liaising with partner organizations on needs, timings and venue; identifying suitable trainers with the right skills and languages; managing budget and logistics; monitoring learning outcomes and satisfaction levels; and maintaining a register of trained translators and interpretersLiaise with sectoral working groups and individual humanitarian organizations and with TWB’s translation team on expanding the Nigeria glossary app to other sectors and languages according to need.Contribute to the design of a strategy for developing and maintaining a community of translators for the key languages of the humanitarian responseBuild positive relationships with language professionals and language institutions, with a view to partnership.Evidence and research:Coordinate the implementation of field activities, including comprehension studies, needs assessments and wider research on languageLiaise with humanitarian organizations in Maiduguri and Abuja, and internationally, on collecting, visualizing and disseminating data on languageDisseminate and promote understanding of TWB’s findings and products for Nigeria within the humanitarian communityMonitoring, accountability and learning:Work closely with the TWB MEL Manager on executing the M&E plan for the Nigeria project, ensuring flexibility and innovation are incorporated and embracedProactively seek opportunities to expand the depth and breadth of the project in response to need, and relay information to crisis response team colleagues to that endWorking with the crisis response management team, lead on planning and resourcing (staff, finance, etc.) for the development of any new areas of interventionMaintain open and professional relationships with the internal TWB team, TWB volunteers, partner agencies and donorsMonitor and manage budgets in compliance with TWB and donor requirementsEnsure that management and donors are aware of extensions, budget revisions or substantial changes in the project in a timely mannerContribute to a positive, innovative and supportive work environment

Apply at