Professional Service/Application Implementation Manager at Pan African Information Technology Company

A Pan African Information Technology and Engineering Company, Specialized in Software development, Database and Analytics Solutions, Systems Integration, Systems Support, Consulting and Advisory Services. We are OEM distributors and VAR of a wide range of Strategic and Transformative IT Solution for the Public and Private Sector.We are recruiting to fill the positions below:Job Title: Professional Service/Application Implementation ManagerLocation: LagosJob SummaryLead client implementations, applications support, product demonstration, concept presentation, Proof of Concept activities, project management,service delivery providing management with oversight of implementation projects and staffing including project assignments, capacity planning and project profitability.Principal Duties and ResponsibilitiesResponsible for the overall leadership and lead role in managing the implementation projects of enterprise software solutions; maintain complete control on project schedule, budget and risk issues.Provide technical support to project team members involved in the development or upgrade of systems.Optimize application availability and maintenance within project timelines; analyse application and system performance and ensures end-users are provided with necessary support.Conduct User Acceptance Testing (UAT), deliver trainings and educate customers on application functionalities, uses cases and workflows.Identify project risks early and assist by providing prudent and timely recommendations for risk avoidance, set and manage client expectations.Create and execute project work plans and revise as appropriate to meet changing needs and requirements.Ensure effective transition of projects to Business-As-Usual (BAU) through a well-structured training and development process.Collaborate with application vendors on optimal service delivery and ensure maintenance of Service Level Agreements between service provider, clients and the Company. 

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