Product Training Manager at Capricorn Digital Limited

Capricorn Digital Limited is a fast growing digital distribution and solution company based in Nigeria that supports the growth of businesses through the efficient and effective distribution of digital products and services by utilising an extensive distribution footprint across Nigeria. We focus on products and services that can be digitized and works with merchants to create the most efficient and effective means of distributing those products and services, thereby reducing time to market and driving sales.We are recruiting to fill the position of:Job Title: Product Training ManagerLocation: LagosJob DescriptionsThe Product Training Manager is responsible for developing and implementing training programs that increase product knowledge and foster customer engagement.The Product Training Manager collaborates cross functionally within Technical Business, Operations, Sales, Finance and Marketing to prioritize training objectives and then develops training solutions to achieve objectives.DutiesDeliver internal and external end user training on company platform and productsCreate training materials in multiple formats, i.e. webinars, PowerPoint, videos, print and hands-on demonstration via both hardware and software toolsReview and regularly update training materialEvaluate and monitor the quality and effectiveness of the training programStay informed of the constant changes and improvements in the products and develop and execute plans to create and maintain training and help materialsLiaise with sales, operations and product management departments to ensure consistent messaging to various audiencesWorks with various levels of personnel and business units/technical areas to conduct needs assessments to ensure training needs are metManage the training schedule and training recordsCreate end user training assessments and incorporate feedback into modifications of future training, as appropriateAssist with the development of non-related training materials, as neededServes as a proactive customer service & quality ambassador of Capricorn Digital Limited by representing the organization in a positive, professional manner to support the Brand Promise 

Apply at