Product Specialist at Paystack

Paystack, Nigeria’s leading Online Payment gateway is hiring for various positions. Paystack currently processes over over $10 million for over 9,000 Merchants,  including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.Paystack offers some interesting perks that might interest you. They are: Competitive Salary, Full Medical Coverage, New MacBook Pro, Catered Lunch, Housing Support , Smart and kind colleagues who’re invested in your growth. About the Product Specialist RoleAs a Product Specialist, you'll be the first point of call for all for developers and merchants looking to integrate with and build awesome things on top Paystack.Together with the Customer Success team, you’ll drive Paystack’s growth engine by ensuring that businesses have a rock-solid integration, minimal downtime, and are making the most use of Paystack's product to accelerate their revenue growth.You'll work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers. You'll have significant visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.What You'll Be DoingYou will:learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goalsreply to inbound requests via email, Skype, phone calls, and Slack to solve client problemsdevelop and maintain pluginsmanage Payslack, our Slack-based developer communitycollaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the productwrite and maintain developer documentation 

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