Problem Manager at Stanbic IBTC Bank

 Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.We are recruiting to fill the position below:Job Title: Problem ManagerJob ID: 19923Location: Lagos, NigeriaJob DetailsGroup Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.Job PurposeResponsible for the planning and coordination of all activities required to carry out, monitor and report on the problem management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unitKey Responsibilities/AccountabilitiesPrimary responsibilities include the:Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff;Investigate IT problems, according to impact, through to resolution or error identification;Facilitate requests for changes (RFCs) to clear errors;Monitor progress on the resolution of known errors;Advise incident management staff on known workarounds for incidents related to unresolved problems or known errors; andAssist with the handling of major incidents and identifying the root causes.Proactive problem management through:Identification of trends and potential IT problem sources by reviewing incident and problem analysis data;Facilitate requests for changes (RFCs) to prevent the recurrence of problems; andFacilitate the prevention of IT problems across multiple systems

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