Proactive Management Officer – Network Monitoring at Vodafone Global Enterprise (VGE)

Vodafone Global Enterprise (VGE) is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive - wherever in the world they do business.  We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do 'more with less' by empowering employees to work more flexibly and efficiently.We are recruiting to fill the position below:Job Title: Proactive Management Officer - Network MonitoringJob Ref: 0707/CRM/OPS/NIGLocation: LagosJob Type: Full-timeEmployment Type: PermanentPurposeThe Job holder is required to monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.Principal AccountabilitiesNetwork monitoring; Monitor alarms and performance information on  24x7 basis as operated by the shift systemsResponsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.Perform First-Level, professional   troubleshooting supportSupporting resolution of incidents with other resolver teams and VendorsIncident Management  across the functions  of the CSOCProviding feedback and reports to customer on Incidents through the lifecycle of the incidentProviding information and update to Vodacom Management through the lifecycle of  incidentsEscalation of faults exceeding respective Mean Time To Restore (MTTR)Periodic Reporting on Vendor and Supplier performanceOther job duties and responsibilities as assignedCommunications and Work Relationships:Internal: All staffExternal: Customers and Vendors/Providers.Other Business Units: All Departments 

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