Personal Shopper at Montaigne Place

Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand's portfolio cuts across different categories.We are recruiting to fill the position below:Job Title: Personal ShopperLocation: LagosFunctionally reports to: Head, Innovation Business and eCommerceAdministratively reports to: Head, Innovation Business and eCommerceJob objective(s)To provide dedicated services to High Networth Individuals (HNI) & Ultra High Networth Individuals (U-HNI), and will manage our company’s relationship with these affluent and wealthy clientele, relating with them using an in-depth and up-to-date knowledge of the luxury lifestyle and related productsWill be part of the company's Concierge Service Team (CST) managing the company's top 1% of clients by spend.Duties & ResponsibilitiesProvides highly personalized shopping and other services for HNIs and U-HNI's wishing to purchase items from our company's high-end and exclusive collections.Ideal candidates will be comfortable in the presence of and in dealing with HNI's and U-HNI's to offer information about high range products and services selection, in-order to help customers choose wisely.Acts as a personal fashion, taste, trend, and beauty advisor, consultants or sounding board to HNI/U-HNI customers.Provide friendly, efficient service to all HNI/U-HNI customers by networking with them and actively operating professionally in the right circles to promote the company’s luxury range.Actively listens to and then provide them with products that are exactly what they needUse deep product knowledge and familiarity with all product information to conduct demonstrations in order to stimulate interest and usage.Has high-end customer service skills, demonstrated by doing what is necessary to ensure customer satisfactionUses our print and online offerings to excite these customers about our menu of signature items, then follow-up actively to transition conversations into the buying process, guiding the customer to complete each transaction with full invoicing, payment and collection for the company.Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.Manage returns, complaints, and be able to effectively handle customer service issues. 

Apply at https://ngcareers.com/job/2019-02/personal-shopper-at-montaigne-place-164/