Payment Operations Associate at BitPesa Nigeria

BitPesa is a pan-African platform redefining how businesses make payments to and from sub-Saharan Africa. Focused on using cutting-edge blockchain technology to increase efficiency across markets, BitPesa opens corridors for business payments and trade between Africa and the rest of the world.We are recruiting to fill the position below:Job Title: Payment Operations AssociateLocation: LagosJob SummaryThe Payment Operations Associate is responsible for customer payments, cash reconciliation, assisting with trade confirmations, basic accounting tasks, and ad hoc projects. Supports the Finance and Trading team with issues related to payments.Key ResponsibilitiesPayments:Respond to customer inquiries regarding payment issuesWork with payment providers, customer service, and finance department to research customer payment issue such as missing payments, invalid account details, or discrepanciesVerify customer payments and provide proof of paymentsQueue payments in various portals (BP website, bank platforms, payment processors)Work with the trader and customer service team to process customer transactionsMaintain a statement of accounts for MTO clientsProvide support to customer supportConfirm payment request and process according to policiesApprovals/Verifications:Approve payments for customer transactions and treasury tradesVerify deposits across all our bank partnershipsTreasury Management:Produce cash flow projections for float managementRecommend cash management strategies to help optimize floatReconciliation:Assist with reconciliation researchWork closely with the accounting department to resolve reconciliation issuesWork closely with the data analyst and trader to maintain transaction data integrityBank Account & Payment provider Administration:Provide transaction documentation to our multiple bank partnersHelp open new bank accounts including documentation submissionHelp optimize treasury system through banking and payment partners

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