OSS/NMS Manager at MTN Nigeria

MTN Nigeria is one of the leading telecommunications companies in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.MTN Nigeria is hiring for OSS/NMS Manager; Job Title: OSS/NMS ManagerLocation: LagosJob Description     Manage the smooth operation of all OSS/NMS platforms ensuring proper fault management, configuration management, performance management and security management are provided for on all Network elements on the network in line with the overall business objective.Serve the Division’s internal customers and provide solutions to improve the customer experience.Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.Drive an increase in MTNN’s Net Promoter Score. Interface with various units in MTN; VAS planning, service creation, IS, HLS/DCG,RA, CPG,TX services, switch operations etc in the development and support of OSS/NMS services Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.Maintain effective working relationships with internal and external suppliers.Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.Establish and maintain relationship with strategic 3rd party suppliers and vendorsDevelop and set the acceptance criteria for new OSS/NMS platformsEnsure smooth integration of new network elements into the operational network Schedule all tasks and projects related to the OSS/NMSOversee prompt resolution of major OSS/NMS faults and CSRsOversee and coordinate all technical activities, including activities of direct reports.Ensure continuous monitoring of network performance of the Core Network Ensure the MTN OSS/NMS configurations meet the market requirements as well as ITU specificationsEnsure weekly reports on overall performance of the OSS/NMS platforms are availableDevelop new philosophies or new user requirements on high level specifics for OSS/NMS platformsJob ConditionNormal MTNN working conditions.National travel and a valid drivers license

Apply at https://ngcareers.com/job/2018-05/oss-nms-manager-at-mtn-nigeria-139/