Operations Manager (Fiber Optic Management) at Raeanna Nigeria Limited

Raeanna Nigeria Limited - An end to end collocation telecommunication infrastructure service provider. A wholly indigenous firm, that specializes in turnkey telecommunication, civil and electrical engineering construction. We are recruiting to fill the position below:Job Title: Operations Manager (Fiber Optic Management) Location: Lagos Job Description:As operations manager you will be responsible for leading, managing and developing the operations teams in allotted managed services division including; field, 2nd line support and service management.These are the teams responsible for providing pro-active first fix and post support to our managed Service Customers.Job Specifications:Design and deliver support and service solutions for service customers in line with industry best practice.Monitoring the effectiveness of the team against SLA/KPI’S, driving through change as needed to deliver continual service improvement.Ensure operational procedures and practices are well defined, documented and consistently applied.Instill a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.Be capable of identifying and implementing change within the team to ensure it can take new service offerings.Contribute proactively to new service development.Work closely with the Head of operations & Maintenance and offer stakeholders to ensure new customers are on-boarded with seamless handover / transition into “in Life” service.Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service.Set and cascade business objectives and targets to the team.Ensure teams are skilled, trained and developed to enable them deliver high quality service and support.Ensure quality up-to-date documentation for all service arrangements and generate reports:Core status reportFaults report.Daily, weekly and monthly performance reports.Equipment's and vehicle reportsFloats and expenditure reports.Bonus and penalties as applicable.Provide input into the divisional strategy with particular focus into opportunities to grow and enhance the services offered.Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required. 

Apply at https://ngcareers.com/job/2017-11/operations-manager-fiber-optic-management-at-raeanna-nigeria-limited-203/