Operations Manager at GIG Group

The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness.The group believes that Nigeria, in spite of its seeming vulnerabilities, holds the greatest market potential for any perceptive investor. Our group is, therefore, motivated to continually scout for new opportunities and developing same into very profitable entities.We aspire to be among the nation’s top ranked conglomerates in a decade, propelling progress in all facets of live. Our successes are people-driven, both internally and externally. We spare nothing to build the capacity of our team to lead change and cultivate a passion to deliver superior value to our customers.We are recruiting to fill the position of: Job Title: Operations ManagerLocation: NationwideEssential Duties and ResponsibilitiesResponsible for ensuring that all buses blown to their respective terminals are effectively tracked in transit and arrive as planned.Ensure blown buses are assigned to designated routes and the details of the vehicles are communicated to ticketersResponsible for ensuring that buses are positioned for loading 30mins before estimated departure timeResponsible for coordinating the activities of the field executive/ loaders to ensure customer luggage is effectively loadedResponsible for coordinating the activities of the captains of buses assigned to his terminalResponsible for ensuring that loaded buses leave the terminal at the scheduled timeResponsible for ensuring that the details of all loaded buses are tilled into the system a maximum of 5 minutes after departure from the terminal.Assists in ensuring customer needs are attended to promptly and effectivelyAssists in communicating shortage or surplus of buses at his terminal to the ICU departmentResponsible for ensuring terminal operations run smoothly in the absence of the terminal managerAssist in conducting competitor pricing survey weekly and documenting findings.Identifying new business opportunities whenever possible and relaying the potential to the terminal managerIn the absence of the terminal manager, he is responsible for addressing customers during crisis situations or if there is a message to be passedProactively respond to guest questions of complaints and deliver a high standard of customer service.Proactively identify opportunities to improve interface and service to our customersMinimise disruption and resolving any unscheduled delaysIdentify existing and potential operational problemsEnsure 100% compliance with the approved reports checklist for the departmentEnsure maximum response time to emails is 1 hourPerforms other duties as required or as assigned.

Apply at https://ngcareers.com/job/2016-11/operations-manager-at-gig-group-697/