Operations Manager – Agency Network at Brav Marine Nigeria Limited

Brav Marine Nigeria Limited, a reputable organisation, is recruiting suitably qualified candidates to fill the position below:Job Title: Operations Manager - Agency NetworkLocation: RiversReporting Lines: Chief Operating Officer Interfacing: Audit, Finance, Operations& HR Department.Job DescriptionOversee and coordinate the day to day collections for agents in coverage area.Compile and report all post Tablet transactions for all agents.Coordinate and supervise Operations - Agency network.Expand agency network to effectively reach all customers under area of coverage.Investigate and promptly report all technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.Implement and manage operations plans, processes and procedures set up by the COO.Involve in budget planning and financial analysis of organization’s Operations in the State.Oversee inventory, distribution of organizational resources/products to agents in area of coverageDirectly manage agents and provide managerial support in the day to day affairs of operations.Collate and submit all agency operations reports to the COOProvide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.Channel all feedback to reporting and interfacing lines.Deal with day to day operational issues, investigate and report all human work related issues to the appropriate lines for prompt actions.Drive company’s Training and development strategy among agents.Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.Track day to day management of collections, cash posting, book balance, credit balance resolution.Support the vision, mission statement and demonstrate a commitment to the values of the organization.Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraisal of agents.Directly design job scope, KPI and target for all agents under coverage.Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.Maintain time sheet, register and records of agents under coverage.Reconcile, track and resolve all account discrepancies.Ensure and confirm 100% remittance of all collections dailyMonitor and Supervise drivers under coverage area including movement log booksAll Business and Operational tasks given by COO

Apply at https://ngcareers.com/job/2018-05/operations-manager-agency-network-at-brav-marine-nigeria-limited-476/