Operations Executive (Travel Agency) at Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & DevelopmentJob Title: Operations Executive (Travel Agency)Responsibilities:Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.Answer phones calls/emails  and assigned cases and provide excellent customer service in a timely and efficient mannerProvide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.Ensure accurate call comments are entered and appropriate information are provided in a log casesEnsure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusionCollaborate with team members on knowledge transfer, support policies, procedures and standardsResponding within agreed time limits to calls , mails and requests from customerDefine training modules with subject contents, objectives and timeframe.Compile Helpdesk reports and ad-hoc service reports.Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.Create, maintain and distribute training documentations in accordance to Amadeus standard.Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.Create and maintain different training sessions and statistical reports.Keep up to date records of trained travel agent

Apply at https://ngcareers.com/job/2016-12/operations-executive-travel-agency-at-resource-intermediaries-limited-nbsp-ril-371/