Operations Excellence Manager – Jumia at Jumia Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:Job Title: Operations Excellence Manager - Jumia Location: LagosDepartment: OperationsJob Type: Full TimeResponsibilitiesYou will lead numerous improvement projects aimed at streamlining activities while driving up performance and quality.Taking part in regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions.In particular you will:Lead the design and implementation of initiatives that eliminate waste, reduce lead time and improve business performance while establishing a sustainable model for continuous improvementWork with Country Manager to identify performance gaps, prioritize and manage improvement roadmapThrough robust data analysis of key operational and cost metrics, identify opportunities for innovation and work with all Ops teams to quantify the value of the opportunity i.e. Optimizing warehouse and Jumia Express operationsImprove main KPIs: Vendor Net Promoter Score, Vendor Satisfaction Score, Seller Ops Queue Management, SLA DS collection cost effective pricing efficiency, lost in seller opsSupport delivery of operational consistency across the supply chain through both process and technologyParticipate in implementing lean management practice across Jumia Services globallyWork with business and broader Ops team to ensure initiatives are appropriately prioritized and supportedParticipate in technology development by giving constant feedback on requirement for Warehouse & Logistics operations.Monitoring of 5S practices and Material handling. 

Apply at https://ngcareers.com/job/2019-02/operations-excellence-manager-jumia-at-jumia-nigeria-871/