Africa Courier Express (ACE) is the #1 leader of technology-enabled direct-to-consumer logistics services in West Africa. Our goal is to help great business owners deliver their goods to customers around the world and get paid for their services. ACE has delivered close to 1 million packages and over 3,000 businesses have signed up to ship with ACE!ACE is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and logistics to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will revolutionize business in Africa.We are recruiting to fill the position below:Job Title: Operations AssociateLocation: NigeriaJob DescriptionThe Operations Associate would be working hand in hand with the Operations Manager in improving the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planningThe operations associate is to coordinate all the activities of the hubs.The Successful candidate should be:Ambitious & Metrics Driven:You want to solve the large gap for consistent, reliable logistics across frontier marketsYou are committed to relentlessly finding the customer, building trust and converting those relationships into sustainable, win-win partnershipsYou understand that you will be judged on your numbers and building high growth, high impact team of drivers, riders, and operations staff.Has no complacency and is high energy:You understand your role is critical to the companyYou apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, yearYou are persistent, clear and driven to get goods to the customer – properly and quickly.Resourceful, High Integrity, High Impact:You find a way. You do business with trust and transparency and aim to help customers get the goods they need when they need them.Collaborative:You understand you need a team to succeedYou carry along internal stakeholders to ensure they are aligned to support and drive sales and conversion.You will work closely with the Operations Manager and be fully responsible for:Managing the organization’s fleet and ensuring field fleet security by making necessary arrangements or coordinating any evacuation that may be neededEnsure there is an up-to-date hub inventory and recordsResponsible for follow up and timely delivery of packages to customers.Assist the Operations Manager in Implementing and maintaining operations processes and procedures, reporting on performance and initiating improvements for operations, ensuring continuous adherence to, and off service-level-agreements with customers and partners.Developing and implementing the strategy for the growth and management of our operations and fleet across Nigeria.Develop a strategy for expansion and managing of ACE distribution hubs across Nigeria.Work with third-party logistics partners and in-house fleet to improve delivery performance and on time deliveryAssisting in the Hiring, training, developing and appraising staff effectively (including; taking corrective action as necessary) with a goal of building a world-class team of operations staff, in-house riders, drivers and third-party logistics partners to ensure the high successful delivery rate and excellent customer satisfaction.Hold Third Party Logistics Provider accountable to hit KPI goals and enforce contractual obligations.Identify and deliver opportunities for cost reduction, driving savings in-line with overall business expectations.Ensure targets for cost reduction are achieved and/ or exceeded.Develop service level agreements and collaborate with Sourcing groups to negotiate contractual terms.Act as subject matter expert regarding fulfilment centers, transportation operations, and distribution models.