Online Community Manager at Palladium Group

develops and delivers solutions that have positive impacts for communities, businesses, societies and economies. We serve as a catalyst for change.We help to transform lives and create enduring value by working with governments, corporations and non-profit organizations.Palladium is built on the idea that progress will be supported by four key pillars:• International Development• Strategy Execution Consulting• Impact Investment• Training and EventsWe catalyze impact through more than 100 current projects with more than 2000 employees operating in over 90 countries.Job Title:Online Community Manager Project Overview and RoleV4C Will Do This By Operating At Federal Level And In Four States (Kano, Kaduna, Lagos, Enugu) To Deliver Five OutputsVoices for Change (V4C) is a recently designed, UK Aid funded, four year programme running from October 2013 to December 2017. The goal of V4C is to help transform social attitudes towards girls and women in Nigeria by working on specific individual, social and institutional changes.Output 1: 120,000 Adolescent girls and women with improved life skills.Output 2: Community of 2.75 million people with improved knowledge and attitudes that challenges gender discrimination.Output 3: Key influencers, including 12,000 boys and men and 4,000 leaders, with improved skills and attitudes to girls and women.Output 4: Greater inclusion of girls and women?s issues in political and governance processes.Output 5: Improved use of evidence in policy and practice.V4C Will Achieve This ByV4C.s Vision is to be known and recognised for creating new ways to change behaviour, contributing to a Nigeria where every girl, boy, woman and man achieves their full potential. V4C.s Mission is to inspire a generation of new voices to speak up and speak out to empower young women to achieve their real potential.Creating space and opportunities for girls to grow.Getting the support of boys and men.Removing formal and informal barriers, orInfluencing behaviours and laws / behavioural and legal change in Nigeria.V4C Has 6 Core Values, And For V4C To Be a Success, Every V4C Team Member Is Expected To Embrace The Core Values As a Fundamental Part Of How They OperateInnovation and creativityInclusion and diversityModelling gender equalityWorking as one teamResults drivenListening to our audienceV4C recognises the need to work as a ground breaking, high performing team. Effectiveness of every team member in 3 Core Competencies is fundamental to the success of this:CommunicationPlanning and OrganisingTechnological Awareness.The community manager will be responsible for the monitoring and facilitating of user interactions and engagement on the Purple website, an online community dedicated to changing gender based social norms in Nigeria. The website does this by providing content and features encouraging young people to reflect, discuss, learn about, get inspiration and take action on the topic of gender equality. The program, and therefore the website?s content, focuses particularly on the 3 pillars of VAWG, women in leadership and women in decision making. The community manager will also be responsible for posting and moderating social media content on Facebook, Twitter and Instagram.ResponsibilitiesKey ResponsibilitiesWork with content producers and the Project Manager to plan and commission the weekly content schedule for the site, including social media.Liaise with expert advisors to ensure the production of quality, reliable content & features on key issuesWork with client managers to ensure site development and growth is aligned with programme targets, strategize and plan new features & campaignsEdit & sign off on content produced for the site, with a focus on feedback and improvementReview & analyse the ?User Generated Content? in order to understand how users are engaging with the site and its topicsProvide quality assurance for the site, including testing across a range of devices, collecting, collating and presenting user feedback for discussion in weekly community development meetings.Liaise with the Every1Mobile technical and user experience teams to report bugs, discuss improvements, and contribute to design briefs to create new featuresReview and analyse traffic & engagement stats, presenting these to the rest of the team on a monthly basisWork with the E1M team, clients and partners to develop strategies & plan campaigns for marketing & promotion of the siteWork with content producer to produce compelling promotion & marketing copy that best represents the community and will attract users to the siteSource and commission graphics for the siteMaintain awareness of competitor sitesMaintain awareness of key issues in field of gender based social normsModerating user feedback and comments on the purple website and on social mediaWrite, schedule and publish posts on social media in line with social media plansLiaise with Communications Coordinator to ensure key campaigns and events are being planned for and leveraged in the online spacesManage quality, test published content and fix typos, broken links etc.Contribute to improvement of Content Management System in collaboration with E1M User Experience Designer & developersContribute to development and growth of your community in collaboration with Community Manager, Head of Content, based on user feedback, competitor activity, key issues in field of youth, gender & culture in Nigeria.Assisting with the sourcing and production of graphics for use online.Key deliverablesThe community manager will be expected to improve the quality of engagement with user discussions and feedback on the website and social media; improve the process for reporting and following up on usability issues requested by users; and improve the regular monitoring and reaction to user engagement data on the website. This will include:Working with the head of content and head of programme design to develop a useful, simple report to regularly monitor the engagement of users with the website and its contentDeveloping a schedule for the monitoring and moderation of content on the websiteDeveloping a process for capturing and reporting back key trends and insights gathered from user engagement dataRefining and sticking to the process for reporting usability issues and getting them resolved 

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