Offline Agent at IROKO Partners Limited – 100 Positions

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. We are recruiting to fill the position of: Job Title: Offline Agent Location: NigeriaDuration: 3 Month Fixed Term Contract with possibility for extensionSlot: 100 Team Mission Statement  To subscribe new customers in Nigeria to IrokotvTo educate and train visitors/customers in Nigeria on how to use IrokotvPosition SummaryTo attract visitors to the Irokotv kiosk, provide point of sales assistance, and sell Irokotv subscriptions!Duties & ResponsibilitiesAttracting visitors to Irokotv kiosks and creating a fun, lively kiosk environmentTeaching kiosk visitors how to download and use the Irokotv appSelling Irokotv subscriptions to kiosk visitors to ensure you meet your monthly sales targetSubscribing visitors to Irokotv subscription plans and helping them download movies on their phonesManaging cash transactions and remitting cash balances to IrokotvCalling Irokotv customers, teaching them how to use the app, and documenting their feedback/concernsTroubleshooting and resolving customers’ problems with our product or escalating issues to the Irokotv customer support teamAchieving and maintaining proficiency with our escalation matrixesConsistently staying up-to-date with new Irokotv products/servicesProviding weekly reports on customer feedback to management 

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