Office Assistant

Robeck Locks Limited was born in 2001 out of a need to bring into the marketplace stylish lockset at affordable prices without compromise on quality, functionality and durability. Robeck Locks Ltd imports and distributes a wide range of quality fashionable door lockset and assesories made of Brass, Stainless steel, Zinc, Iron and Aluminum to the trade and Construction companies. Robeck Locks Ltd is in the business of keeping your family and valuables safe.We are recruiting to fill the position of: Job Title: Office AssistantLocation: LagosJob DescriptionOur Head office is seeking for an Office Assistant who is a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box. If this is you, then we would like to meet with you.ResponsibilitiesAct as a hub for customer's complaints; resolving customer issues and attaining efficiency goals.Responsible for communicating to and retention of client accountsAnswer telephone calls and attends to customer enquiries and ordersMonitor and update social media platforms, e-store and online adsLiaise with stock keeper regarding stock availability for customer ordersEnsure customer orders are processed and delivered on timeUse of Microsoft office to generate reportsGenerate invoice for customers.Maintain a clean officeCash HandlingInvestigate, research and generate sales leadsWriting of Sales proposalsAssists with warehousingIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right resources and toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionEnsure customers’ satisfaction and continued patronage through series of follow-up and customer engagementTravel to customers to follow up salesPerform any other duties as assigned by Management. 

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