Office 365 Subject Matter Experts at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.We are recruiting to fill the position below:Job Title: Office 365 Subject Matter ExpertLocation: LagosDescriptionDo you have a passion for training and mentoring? Do you have a deep knowledge of Microsoft Exchange and its interaction with Active Directory?Do you have a strong Microsoft Office 365 experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.Due to expansion, we are hiring several Office 365 subject matter experts (SME) who will help upskill our  support colleagues to solve complex support requests.As a SME, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.Duties and ResponsibilitiesPlan, create and deliver training in person for our teams and supporting content for our learning management systemCollaborate with the training and development team to ensure success of any training completed and update where necessaryIdentify, train, manage and develop client facing technical leadsMeet with engineers weekly, review what works well and what needs improvementWork with operations manager for project needs, new implementations, and on team training, and new hire/selectionWork with our team towards Microsoft certifications, develop additional content creation for our engineersCompile entry level, technology lead feedback on current processesSupport talent acquisition and operational leaders to select and interview new team members

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