NSMC Coordinator at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the vacant position below:Job Title: NSMC Coordinator Job DescriptionTo lead a shift of Network Management Center (NMC) Engineers in ensuring that MTN Network faults are actioned to company requirements.To ensure that the company policies and procedures are adhered to during the shift. Assist in the development of an automated and effective environment for the performance of NMC duties.Ensure value is  created by optimising business projects/activitiesCoordinate NMC shift to effectively, monitor the allocated network nodes, and promptly react to all network-related faults.Auction all alarms/trouble tickets and ensure adherence to procedures.Escalate/ Follow up on,  trouble tickets and other outstanding faults to Radio Engineers, Mechanical & Electrical Engineers (M & E), Switch Engineers, High Level Support Engineers (HLS), Data Control Group Engineers (DCG), Transmission Support Engineers (TX), LANWAN Support Engineers, Value Added Services Engineers (VAS) and NMC Manager on duty for timely resolution.Provide on-the-job training/guidance to subordinates and ensure strict compliance to escalation procedures.Monitor network for overall efficiency and trouble spots using NMC tools like Optima and Facts as well as perform first-line maintenance of network resources.Submit reports on network failures and staff performance, as required.Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.Act as interface to Customer Service and assist with subscriber problemsProvide ideas and feedback to stakeholders on software tools, procedures and improvements to NMC processes.Assist direct subordinates in the diagnosis and repair of difficult network problemsContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Foster active collaboration and relationships with employees across all levels and divisions in line with MTN's VB and values.Job ConditionsNormal MTNN working conditionsMay be required to work extended hours 

Apply at https://ngcareers.com/job/2017-01/nsmc-coordinator-nbsp-at-mtn-nigeria-514/