Non Maximum Demand Support Officer at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.We are recruiting to fill the position below:Job Title: Non Maximum Demand Support OfficerLocation: Lagos Reporting To: Non Maximum Demand Revenue SpecialistJob Type: Full timeRole PurposeResponsible for setting up, monitoring and managing the prepaid meters database with a view to maintain an accurate database.ResponsibilitiesReview and process energy adjustments after necessary approvalsMonthly reconciliation of total energy adjustmentReview reconciliation documents from the business Units for set up of prepaid accounts on the AMI Platform and UltimaSet up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelinesResponsible for analyzing and interpreting customer complaints by using statistical techniques and collected data base to resolve it.Develop and implement data collection to reduce error and optimize efficiency.Evaluate and spread customer’s arrears when the requests are sent from business units.Non Maximum Demand Database maintenanceResponsible for handling customer vending related issues on PPM platformTrouble shoot and resolve offline customer’s profile-related issuesDaily installation quality checks and certification reportEnsuring compliance with set installation standard by tracking installation progress on a feeder and DT basis.Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobsAssist in Carry out any other duties as requested by the Unit Head and Head of Department. 

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