NG Country Manager at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.We are recruiting to fill the position below:Job Title: NG Country ManagerLocation: LagosJob DescriptionBased in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer.The site leader oversees and monitors the team’s performance and data on all clients and services delivered in Nigeria.You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.Duties and responsibilitiesPlanning by prioritizing customer, employee, and organizational requirementsOnboarding a team of professional and developing the BU knowledge in Tek ExpertsWhen needed, serve as part of the escalation path for operational issuesMaintain continuous lines of communication, keeping Client Directors and COO informed of all critical issuesResponsible for a wider perspective of metrics achievementRunning, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievementProvide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when neededManaging headcount numbers and work with Client Director to update the quotas/targetsKeep open communication with the customer and internal managers/ leadersOpen communication with the delivery team - on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actionsConcurrent meetings with Customer’s Managers, if neededEnsure that the Global Support Team meet KIP’s and stand in SLA at each point of timeAttend regular operational and business review meetingsParticipate in reviewing processes and workflow to diagnose areas for improvementCreates, implements and maintains business processesProactively proposes improvement plans where gaps are noticedPerformance management and people development

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