Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.Job Title: Electronic Banking OfficerDescriptionElectronic Banking is the mechanism that allows customers to manage, manipulate and monitor their financial information by reviewing electronically delivered account statements as well as allowing instructions to be transmitted to Citi remotely from client offices via the Internet.As a department we are responsible for ensuring new customers are installed and trained on CitiDirect BE, BE Mobile, Tablet and CitiConnect (CFX) and existing customers are successfully migrated from legacy systems to CitiDirect, as well as providing technical support to our clients on all Electronic applications, including local regional applications. The Electronic Banking Services Head is requested to:Work with clients to implement file automation solutions which link their ERP/treasury management systems with CitiDirect in order to transfer payment files and receive statement data over a secure connection.Ensure full and detailed testing of files and connections are complete before customer is considered active.Complete Training and Support of CitiDirect, Be Mobile, CitiDirect Tablet and related electronic banking systems etcProvide in-depth training to clients explaining the technical, functional and business capabilities of CitiDirect, training to be delivered either remotely or onsite with the client.Provide first and Second level and technical support in respect of all EB applications.Achieve monthly and weekly goals for investigation resolution.Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.Represent EBS in cross-departmental meetings, knowledge forums and client conference calls as required.Perform quality and Control reviews on all Electronic Banking Systems and processesProvide our clients with trusted advice that will enable them to fully appreciate the capabilities of Citi’s electronic product range.