Network Operations Manager at e.Stream Networks Limited

e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.We are recruiting to fill the vacant position below:Job Title: Network Operations ManagerLocation: NigeriaReports to: GM TechnicalJob PurposeResponsible for managing the network operations team in-order to deploy quality service, maintain 99.9 % service availability and provide proactive network efficiency by delivering prompt service support at 1st and 2nd level of escalations.Services to be deployed and supported are Internet and VPN which are deployed via various last-mile access technologies such as VSAT, Optic Fiber, Microwave Radio, Wifi and Outdoor 4G LTE.Duties and ResponsibilitiesStrategic Insight and Integration:Provide clear direction on all Operational Process and Procedures (both tactical and strategic goals) for an efficient network operations.Development and adhering of standard operating procedures for deploying all our products and services.Develop the unit annual budget and providing inputs to the departmental annual budget.Provide technological innovation to deploy more services which are cost effective.Keep abreast with latest happenings in Last-mile access technologies.Attend project & departmental meetingsTechnical / Analysis and Problem Solving:Ensures eStream services are deployed in accordance to the quality standard and specifications.Ensures proactive monitoring of all services to deliver 99.9% availability.Ensures that there is no course to revisit sites deployed within 6months.Provide proactive technical solutions on network issues escalated to the 2nd level.Ensures 90% implementation of the annual maintenance planEnsure all resolvable issues (within control) are resolved within the specified OLA time.Leadership:Ensure team maintains and updates knowledge base related to supported technologies and applicationsManage Regional Field Service engineers for optimal network operations.Team lead special deployment projects.Regular training of Service Desk team members for effective 1st level troubleshootingRegular coaching of direct reportsInterpersonal, Relationship Management & Collaboration:Establish and maintain good working relationships with other departments, teams and Clients.Liaise with 3rd party vendors in delivering quality service.Communication:Provide and present companywide Weekly Operational Status reports including Service Deployment Report to all stake holder.Escalate 3rd level issues (not within control) to OEM’s; 3rd party providers and SM Network Planning & Optimization.Customer Focus:Ensure adherence to customer specification and SLAPrompt resolution of 2nd level issues and some 3rdFinancial Management:Develop annual budget for the department 

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