Network Administrator / IT Support Officer

Job Title: Network Administrator / IT Support OfficerLocations: Lagos and Port HarcourtRole SummaryEnsures the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.ResponsibilitiesInstalling and configuring computer hardware, software, systems, networks, printers and scannersSupport the warehouse supervisors with additional information from the databaseParticipating in defining future processes and translating into functional requirementsCategorize issues and escalate where necessary to the appropriate next levelProvide solutions for equipment failures like scanners, printersPrepare system and performance testsMonitor installation of software delivery notes and test bug fixesPlanning and undertaking scheduled maintenance upgradesTalking to clients and computer users to determine the nature of problemsResponding to breakdownsInvestigating, diagnosing and solving computer software and hardware faultsRepairing equipment and replacing partsSupervising junior engineering and technical staffAgreeing timescalesObtaining replacement or specialist components, fixtures or fittingsChecking computer equipment for electrical safetyMaintaining records of software licensesManaging stocks of equipment, consumables and other supplies.

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