Mobile Banking Support Officer at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.We are recruiting to fill the position below:Job Title: Mobile Banking Support OfficerJob ID: 39007Location: Lagos IslandJob Sector: Information Technology and ServicesJob DetailsInformation Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and productionJob PurposeManaging Mobile Money and Internet Banking Platforms for optimum performanceE-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund TransferKey Responsibilities/AccountabilitiesManaging Mobile and Internet Banking Platforms for optimum performanceMonitor SMS and Email Alerts for optimum performanceProvide 2nd level support for bank branches on Mobile and Internet banking applicationProactive designing of solutions to enhance the delivery of services on the two channelsGeneration of useful reports from the platform for reporting and troubleshooting.

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