Mental Health Counsellor

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.We are recruiting to fill the position below:Job Title: Mental Health CounsellorLocation: LagosResponsibilitiesThe main responsibilities of Mental Health online counselor cover crisis intervention, mental health education, psycho-education, supportive counseling and psychotherapy. They help people deal with mild to moderate life stressors or overwhelming situations; they are also trained to make referrals in more severe cases. For example, they might help clients through grieving, transition, stress management, anxiety, depression, treatment adherence etc. in addition to:Answering incoming client phone calls and take appropriate action for each callUsing company policies to determine if there can be an immediate resolution to a client issue or if that issue requires managerial inputCollecting information about clients through telephone interviewsEvaluating clients’ needs and create a custom engagement planProviding counseling with emphasis on wellnessWorking with employees to promote optimum mental health.Helping individuals deal with addictions and substance abuse; family, parenting, and marital problems; suicide; stress management; problems with self-esteem; and issues associated with aging and mental and emotional healthEncouraging clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships via online platforms.Teaching coping mechanisms, adjusting to life, and making changes - via online mediaGuiding clients in the development of skills and strategies for dealing with their problems.Helping clients/employees with the resources needed to reach personal goalsMonitoring client’s progress and adjust their engagement plan as neededDiscussing with individual patients their plans for life after counseling.Maintaining customer satisfaction ratings based on explicit criteria set forth by the companyMaintaining adequate client call database, maintaining confidentiality of records relating to clients' treatment.Preparing and maintaining all required treatment records and reports, with emphasis on confidentiality.Evaluating the effectiveness of counseling programs and clients' progress in resolving identified problems and moving towards defined objectives.Attending mandatory training sessions to stay updated on product or company policy changesLearning about new developments in their field by reading professional literature, attending courses and seminars, and establishing and maintaining contact with other social service agencies.Communicating and reporting to their Line managersPerson SpecificationCompetency requirements:Indicators:Personal valuesPassionate about Mental HealthUnderstands concept of wellbeing and promotes mental health wellbeingCommitment to own personal and team development 

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