Marketing Officer at Quadrant Network Services Limited

Quadrant Network Services Limited, a subsidiary of Quadrant GROUP- is an investment development / business intelligence firm strategically positioned to grow the wealth of our investors with open seed capital options that inspire customers, extend capabilities and advance businesses with state of the art technology for fast, effective and reliable solutions tailored to the specific needs of our clients. We are is recruiting suitably qualified candidates, to fill the position below: Job Title: Marketing OfficerLocation: NationwidePrimary Objective of the RoleTo drive the sales of company’s product and services.To support the organisation’s marketing activities and campaigns.To contribute to the process of adding value to the business.To strive towards targets achievement.Key Areas of ResponsibilitiesSales and MarketingProduct Awareness/PromotionCustomer RelationshipDuties and ResponsibilitiesSales and Marketing:Support the Head of Marketing in the planning and implementation of marketing strategies.Contribute to the achievement of the department’s goals and target.Organise and attend marketing activities, exhibitions or PR events to raise brand awareness.Support the marketing manager in overseeing the department’s operationsSupport the planning and attend  marketing activities or PR events to raise brand awareness.Contribute to the planning of advertising and promotional campaigns for products or services on a variety of media i.e. social, print etc.Prepare content for the publication of marketing material and distribute to the target market.Product Awareness/Promotion:Participate in marketing company’s products to potential customersContribute to the promotion of the company’s products and services such as Cryptocurrency, Swissgolden and Binary Options Trading to enhance product awareness.Follow up on the opening of new client accounts and process necessary documentationsMaintain detailed knowledge of the company’s product and services.Customer Relationship:Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.Adequately handle clients’ complaints and provide resolutions.Work with the Customer Service Team to ensure the Know Your Customers (KYC) procedures are adhered to.Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.Build and foster a sustainable customer relationship with new and existing clients to enhance customer retention.Discuss assigned client’s account with them, answer questions or arrange meetings as necessary.Attend to and provide answers to customers on investment options enquiries and queries through face to face contact, email or phone.Follow up on client requests such as payments, withdrawals, status, documentations.Access customers’ details on the system to provide requested information.Perform other duties as assigned from time to time.Key Performance Indicators:Individual target achievement.Increase in sales revenue growthNumber of positive leadsReturn on investment on marketing cost – advertisement, promotions, running cost.Rate of customer withdrawal or termination of investment.Cost per customer acquisitionPrompt response time to client requestProfessional detailing of products and services to satisfy the customer.

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