Mandara/Glavda Community Team Leader at Translators Without Borders (TWB)

Translators Without Borders (TWB) envisions a world where knowledge knows no language barriers. The US-based non-profit provides people access to vital knowledge in their language by connecting non-profit organizations with a community of language professionals, building local language translation capacity, and raising awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information every year.We are recruiting to fill the position below:Job Title: Mandara/Glavda Community Team LeaderLocation: Maiduguri, BornoContract length: 6 months, with a possibility of extensionHours: Part-timeTravel:  Some travel in northeast Nigeria (up to 15% of the time)Reporting to: Language Services CoordinatorBackgroundIn northeast Nigeria, humanitarian organizations are working to support some 1.9 million internally displaced people (IDPs) and the communities hosting them. But language is a challenge: in this linguistically diverse part of the world, people forced from their homes don’t always speak the same language as the people around them. International aid organizations may lack the skills to communicate with everyone in their own mother tongue. They often also lack information about the language and communication needs of affected people.TWB has been providing language services in northeast Nigeria for just over a year, building humanitarian capacity for communication in the right language and format. A lot needs to be doneTWB in Nigeria is rapidly scaling up its teams and programs to support responders’ efforts to communicate more effectively, with funding from DFID and ECHO and partnerships with key humanitarian responders like the Norwegian Refugee Council, the International Organization for Migration and the International Rescue CommitteeWe do not want one third of internally displaced people to lack information in their language. We do not want widespread communication gaps to compromise data quality. We do not want the too common reliance on written communication to exclude vulnerable groups.So we innovate, we research, we bring unique expertise and approaches to:Provide evidence to inform communication strategies, as we have just done with our latest report on audio communication for examplePromote accountability through two-way communication in the right languages. TWB helps tailor community feedback mechanisms to the language and communication needs of the most vulnerableReduce confusion with multilingual terminology databases. TWB’s sectoral glossaries are available for free on a mobile web app with offline and audio capabilityTrain interpreters and field workers. Training in the basics of interpreting limits information loss and aids confidential, ethical support services. Language training for data collectors and program staff promotes data quality and program impact.Improve understanding with plain language, translation, and audio. Clear content in plain language using pictures and audio benefits the widest audience. We offer written and audio translations, and support pictorial messaging.RoleThe Mandara/Glavda Community Team Leader, under the guidance of the Language Services Coordinator, will lead on recruiting, capacity building, and managing a community of translators in Mandara/GlavdaThe Mandara/Glavda Community Team Leader will be responsible for the high-quality of TWB language services in Mandara/Glavda, in northeastern Nigeria and beyondSpecifically, s/he will deliver and/or ensure the quality of written translations, transcriptions, audio recording, terminology tools, and other language services to humanitarian organizations in Mandara/Glavda, and contribute to monitoring, research and training activities.ResponsibilitiesRecruitment and management of the Mandara/Glavda pool of translatorsResearch and report on the existing capacity of professional language service providers (LSPs) for Mandara/Glavda in northeastern NigeriaMobilise an active a team of qualified translators and suitably skilled bilinguals for training and recruitment into a TWB community of translators (reaching out to universities, LSPs, community groups, etc...)Test Mandara/Glavda applicant translators to ensure only high-quality applicants are selectedTrain and coach new Mandara/Glavda translators to improve their skills and ensure they know how to use TWB translation platforms and glossariesEnsure the quality of translations provided by the pool of translators through revising their translations and coaching translators how to improveConduct community engagement activities for the Mandara/Glavda pool of translators to encourage exchanges of experience, sharing of learning, mutual support and a sense of belonging to a TWB teamDelivery of translation and language services:Use TWB online platforms to produce high quality and timely translations assigned for translation, revision, or quality assurance, as well as conduct transcriptions and audio-recordingsContribute to the collaborative development of sectoral terminology in Mandara/Glavda, including harvesting of sectoral terminology, defining, translating and field testing terms, and co-delivering workshops for partner organizationsCollaborate with Language Services Coordinator to make sure that alternative workflows are in place and available to translators who cannot access and/or use TWB’s web-based translation platformResearch, contribute to and/or write language factsheets guides, do’s and don’ts, etc.Test interpreters or staff members to assess language competency levelsAssist with the development and rollout of new tools as they emerge (including online testing modules and audio translation) and provide suggestions on how to further develop existing TWB toolsSet up and facilitate a peer network of interpreters and translators in north-east NigeriaSupport Research and Training:Contribute to the development and delivery of training sessions on interpretation and multilingual communication awareness for staff and volunteers of partner organizationsSupport the implementation of field activities, including comprehension studies, needs assessments and wider research on languageParticipate in monitoring, evaluation, accountability and learning activitiesOther:Collaborate with the Operations team on administrative and logistical tasks related to program activities (e.g. procurement)Support TWB’s efforts to scale up operations in Nigeria and the Lake Chad basinAttend occasional meetings of humanitarian organizations to relay TWB messaging and report on discussions or decisions as requestedInitiate or contribute to regular reporting as requiredMaintain open and professional relationships with the internal TWB team, TWB volunteers and partner agenciesContribute to a positive, innovative and supportive work environmentAny other duties relevant to the job description as neededThe role will evolve during the course of the initial deployment as projects and activities develop so flexibility and the willingness to adapt to constantly changing circumstances is important. 

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