Manager, Quality Control at JC Technology Concepts

JC Technology Concepts an indigenous ICT maintenance company.Responsibilities:Responsible for conducting and, reviewing QC rejected reports, and contacting QC reviewers regarding report issues and areas that require improvement.Management of Quality Control Staff, monitoring disputes, order follow-up and monitoring customer trends. Additionally provide training to new hire QC independents, client special requests, modify QC checklists, and client forms.Answer emails or questions from field reps about reports rejected, processes, etcAny special projects or duties as deemed by upper managementMonitoring daily QC list for time line completion and issuesMonitoring monthly budget goals to ensure the goal is reachedAssist clients directly with QC issues or modifications to report templates and QC issuesHire and Train new QC ReviewersDetermine skill levels for each QC ReviewerPerform Quality Control reviews on each independent QC’erFollow up on Audit Disputes and poor quality reports and handle issues related to disputes/client questionsDetermine if it’s a customer specific issue or a fault with training reps or QC and maintain metrics and reports related to sameIf the fault is on QC or additional information is needed, develop new procedures and processes for handling the matter in questionProvide feedback via email to alert Regional Managers, and QC of the issueDocument the system with notes about the issue and advisement of special attention issuesCommunicate with Regional Managers on Auditors with quality issuesComplete Specialized ReportsSpecial ProjectsSupervision Received:This position is supervised by the Premium Audit DirectorSupervision Exercised:The Quality Control Manager supervises the independent contractors of the QC department

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