Key Account Manager (Processing) at Tetra Pak

Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.We are recruiting to fill the position below:Job Title: Key Account Manager (Processing)Ref No: LAG00001X Location: LagosDivision: Commercial/Sales ManagementReporting into: Key Account DirectorJob ObjectiveManage the designated key account(s) for which he/she is responsible:Identify the opportunities to increase customer profitability for a sustainable and profitable mutual growthDevelop, implement a multi-annual strategic plan concerning a key account and transform it into an annual operational plan, based upon the Market Company strategy and upon the Customer expectations/contributions/strategies and turn it into, according to the Product plans (Packaging, Equipments and Technical Service Products) and the market companyManage the team of account managers to implement the planPropose the annual budget of the key accounts. Responsible for the results reached (Profit and Loss as regards Packaging, Equipment and Services).Key Result Areas:Ensure a sustainable and profitable mutual growthDevelop, at different levels, a transverse relationship with the customer and ensure strategic alignmentEnsure and improve Customer Satisfaction and Loyalty according to global group processesUnderstand the Customers overall business and activities (competitive environment, growth strategy, productivity, profitability)Identify customer needs and drive opportunities in agreement with the commercial business strategy, the market,  category, portfolio and plans of the Technical Service departmentDrive the deployment of operational and strategic plans jointly with the Customer and the internal organization (targets, budgets...)Actively pursue business opportunities through the Opportunity Management & Sales global processDrive closure of sales contracts according to process and execute implementation according to relevant global process.Define, review and optimize the global cost of the customer systemPro-actively drive resolution of customer issues, including Cross boundary issuesSelect the members of the KAM team and set their IO’s (Individual Objectives)Make sure that the abilities of the key account team match customer needs (organization, skills, processes and tools)Ensure accurate sales forecastsResponsible for the financial objectives of the customer (P & L)Manage the Key Account teamLead and coordinate the Account Manager’s activityEnsure the coherence of the marketing plan/commercial action planFollow the improvement of action plans and intervene in cases of difficultiesValidate and coordinate the coherence of actions lead in the marketResponsible as Internal Account Manager:Act as the main interface between Group employees and the customer contacts, if it is relevantEnsure a coherent implementation of commercial conditions in all the markets and the solving of potential conflictsSupervise the customer performances at Cluster LevelCoordinate the new business opportunities in the ClusterShare best practicesDrive the development plans of customers within the clusterRegularly encourage top level customers to identify the opportunities within the Cluster which could be deployed at local level, in the different countries and follow the actions of Key AccountsCoordinate all the marketing investments and their sharing out between the countriesDevelop the Cluster’s network with the appropriate Market Companies

Apply at