Job Opening at MTN Nigeria for Customer Relationship Officer

MTN Nigeria is the leading telecommunications company in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.Job Title: Customer Relationship Officer (Product & Testing)Department: Billing & Service Operations ManagementJob DescriptionsContribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated locationTo drive productivity ,professionalism and operational efficiency in the attainment of excellent service deliveryExtract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.Monitor Accounts as assigned by partners.Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.Job ConditionNormal MTNN working conditionsMay be required to work extended hoursOpen plan office

Apply at https://ngcareers.com/job/2016-08/job-opening-at-mtn-nigeria-for-customer-relationship-officer-172/