Job at MTN Nigeria: Major Incident & Problem Management Coordinator

MTN Nigeria is the leading telecommunications company in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.Job Title: Major Incident & Problem Management CoordinatorJob DescriptionTo coordinate, standardise and supervise all enterprise systems major incidents and problems management activities within MTNN IS department to best practice standardsTo proactively detect and prevent future problems/incidents and initiate a Known Error sub-process to allow quicker diagnosis and resolutionExtract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.Drive availability of all Enterprise systems in MTN NigeriaCoordinate, convene and facilitate major incident and problem review meetingsAssemble and maintain problem history records; prepare statistics and trend reports for use in review of the problem management processDevelop faults/problem trend analysis and prepare service improvement plans to address identified gapsEnsure every reoccurring problems has a problem ticket for proper tracking and root cause analysisDrive major incident resolution within stipulated timeframe and ensure problem records are logged, tracked and Root cause Analysis determinedManagement of KEDBCoordination and communication SkillsProblem solving Skills.Strong Analytical and statistical skills.Good communication and presentation skillsJob Condition:Normal MTNN working conditionsMay be required to work extended hours Open plan office

Apply at