IT/Contact Centre Manager at Tequila Nigeria

Tequila Nigeria is an experiential marketing agency, offering a holistic approach to brand building and consumer engagement that help our clients create a larger share of the future. We have been in business for 20 years and counting and in that period we have established a strong reputation for working with world class companies to implement major events, product launches, sales activations and telemarketing campaigns.We are recruiting to fill the position below:Job Title: IT/Contact Centre ManagerLocation: LagosJob DescriptionOur organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success.ResponsibilitiesManage IT infrastructure for effectiveness and Contact Centre operations for profit.Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage.Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same.Develop & execute plans for acquiring new clients for the Contact Centre.Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform.Manage (in conjunction with account management & HR) recruitment for Contact Centre projects.Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects. 

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