IT Systems Administrator at eHealth Africa (eHA)

eHealth Africa (eHA) is a data-driven, solutions-oriented innovator dedicated to improving people’s access to high-quality health systems in Africa. Our highly collaborative approach convenes public health professionals across sectors to tackle Africa’s greatest health challenges. Using data and informatics to inform solutions, eHealth Africa addresses a community’s most difficult health needs with knowledge, passion and integrity.Job Title:IT Systems AdministratorSummary: The Systems Administrator (SA) is responsible for provision, installation/configuration, operating and maintenance of systems hardware and software. Resolves software and hardware issues as well as develops new system designs. S/he ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements.Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned. Performs daily system monitoring, verifies the integrity and availability of all hardware, servers resources, systems and key processes, reviews system and application logs, and verifies completion of scheduled jobs such as backups.Installs, secures, maintains, troubleshoots, manages users systems and upgrade other enterprise applications/systems. Installs, configures, maintains and monitors servers.Performs daily backup operations, ensures all required file systems and system data are successfully backed up to the appropriate media. Creates recovery disks.Applies OS upgrades on a regular basis, and upgrade administrative tools and utilities. Configures and adds new services as necessary. Assembles and installs PC hardware, investigates and resolves routine hardware and communications problems. Maintains network facilities in individual machines such as drivers and settings of personal computers, printers and devices.Performs ongoing performance tuning, hardware upgrades, disk partitions and resource optimization as required. Provides support to process improvements.Troubleshoots and resolves complex system related problems and serves as escalation point to operations team.Creates, changes, and deletes user accounts per request. Maintains internal IT systems in adherence with IT’s policies and standards.Troubleshoots malfunctions of hardware and software applications to resolve operational issues.Provides support to staff regarding system administration and usage. Provides support in the administration of systems and servers to ensure availability of services to authorized users.Attends and participates in professional group meetings, seminars and trainings in order to stay abreast of new trends and innovations in the field of information systems technology. Performs any other duties assigned by management.May frequently travel between company worksites.Presents a professional demeanor at all times. Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.Participates in and promotes a positive, supportive, cooperative team environment.

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