IT Support Officer at Deola Sagoe Limited

Deola Sagoe is a fashion visionary with a unique approach to her craft that has endeared her to fans and followers all over the world. Using African fabrics, hand-woven materials, and contemporising almost-lost traditional African techniques, Deola designs present a unique vision and attitude for the modern woman.We are currently recruiting to fill the position of: Job Title: IT Support OfficerLocation: LagosJob DescriptionsThe IT Support Officer will be mainly responsible for the smooth running of computer systems, networks, etc. and ensure that users get maximum benefits from them. He/she will install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.Key Elements of the RoleReport to Head, Human Resources & Admin ServicesInstall and configure computer hardware operating systems and applicationsMonitor and maintain computer systems and networksTalk staff/clients through a series of actions, either face to face or over the telephoneTroubleshoot system and network problems and diagnose and solve hardware/software faultsReplace parts as requiredProvide support, including procedural documentationFollow diagrams and written instructions to repair a fault or set up a systemSupport the roll-out of new applications, ERPs, etcSetting up new users’ accounts and profiles and dealing with password issuesResponding within agreed time limits to call-outsWork continuously on a task until completion (or referral to third parties, if appropriate)Prioritise and manage many open cases at one timeEstablish a good working relationship with customers and other professionals (e.g., software developers)Test and evaluate new technologyConduct data and network securityHandle control over and maintenance of user accountsConduct electrical safety checks on computer equipment 

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