IT Support Engineer at Seamfix Nigeria Limited

Seamfix Nigeria Limited is a software company that builds application software and middleware solutions for businesses, governments and institutions. Our corporate slogan is “value innovation powered by technology”. We conduct business by innovating value, empowering our customers to exploit such values through technology, measuring the results and benefits of value to the customer and keeping a smile on their faces!We build solutions for sectors such as telecommunications, energy, retail and service businesses, universities & colleges, schools, health sector and governments. Our software solutions can be classified into two; application software and middleware solutions. We are recruiting to fill the position of:Job Title: IT Support EngineerLocation: Lekki, LagosRole SummaryIn this position, you will be responsible for the quality and usability of products.You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the marketEssential Duties and ResponsibilitiesEnsure database securityControl access privileges and permissionsCapacity planningConduct frequent database security auditsConduct frequent data accuracy audits to ensure integrity and accuracy of dataCoach and mentor team membersDevelop database disaster recovery, high availability/redundancy plansEnsure frequent backup of databasesSetup and maintain database replication on critical databasesMonitor database performance and query throughputConduct database tuningOptimize SQL as requiredEstablish and document processes and procedures for database access, design, performance and redundancyHandle database installation and upgradesRefine and approve database designsUnderstand all deployed software products, applications and features to Business Customers end to endManage properly and adequately the primary client on site and handle/manage expectationsReply to customer mission critical issues outside business hoursTravel to customer sites for high profile issue resolutionOrganize and have adequate representations in field visitsProvide enterprise-level assistance to our customersDocument activities and findings in a case tracking toolTechnical troubleshooting, analysis, and diagnosis of product issuesEnsure case updates and resolution timeframes are in line with service level agreementDelivery of product issue work around or fixReplication of customer issuesDevelopment of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution 

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