IT Specialist at Plan International

Plan International is evolving in response to shifts in international development and humanitarian response. We are doing this so we can continue to make a stand for children’s rights. We support children’s rights from birth until they reach adulthood. And we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledgeWe believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. Having identified girls as the most marginalised group, they will be our ongoing focus as we work towards helping 100 million girls learn, lead, decide and thrive within their communities. As we embark on this ambitious and exciting journey, we are recruiting for talent across the globe.We are recruiting to fill the position below:Job Title: IT SpecialistLocation: AbujaGrade: D1Department & Location: ICT/Country Office Date May 2018PurposeTo manage the Information and Communications Technology (ICT) environment and services within the country under the direction of the Country Admin and Logistics Manager and the Regional ICT ManagerResponsibilities with Child ProtectionRespect Child Protection Policy and Code of Conduct of Plan in all activities related to your functions.Disseminate Child Protection Policy in your department or communities where you work.Report all cases or suspicion of Child abuse you know of.Dimensions of RoleReports to Country Admin and Logistics Manager of Plan International NigeriaTechnical Reporting to the Regional ICT ManagerHead of ICT departmentProvides ICT technical support to all Plan International NigeriaSupervises the IT OfficerTypical Responsibilities - Key End Results of Position:"What" is done and "why", but not "actions" or "how"; include indicators for successCore ResponsibilityICT objectives and other contributions to developing and implementing the Country Strategic PlanICT operational plansICT disaster recovery plans within the business continuity planICT infrastructure that complies with corporate standardsSecurity and access control for data and network devicesICT capacity building in-countryMajor Responsibilities and TasksParticipate in the development and implementation of the counrty IT strategyAvailability and reliability of the ICT infrastructure, applications and connectivityMaintain agreed levels of service provision and service levelsProvide ICT support to delivering program outputsProvide ICT expertise on ICTLead the provision of technical support for corporate applications, including installation and upgradesCo-ordinate closely with Regional and local service units to ensure proper implementation of equipment/systemsManage ICT risksParticipate in system/project testing, rollout and certificationLead the provision of technical solutions and systems to meet local requirementsEnsure data and systems protection according to Plan’s standards and requirementsProvide content input to ICT staff recruitment, training and developmentCoordinate for the procurement of licenses, soft wares and implementationProvide efficient support to the IT needs in the Field offices and COProvide alternative and efficient options on how to resolve in-Country issues on the communication facilities like the stability of internet connectivityProvide advice on Expenditure control and management of approved ICT budgetProvide training and support on technical aspects of corporate applicationsIndicators For Success:Meet agreed service and support levelsICT users are satisfied with the service provided to themDealing with Problems:Application of knowledge required for the role, complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them.Ability to respond/manage multiple demands from various site/departmentsAbility to think strategically and develop mechanism to solve ICT ProblemsInitiates measures to ensure adequate security and use of ICT facilities in the Office to ensure better access by Plan International staffNetworks with Waro ICT team, Global Helpdesk and ICT service providers in Nigeria to find appropriate and timely solutions to ICT problems in Plan International Nigeria.Provides prompt ICT support to all staffCommunications and Working Relationships:Working contacts inside and outside the organization; include the purpose and level (high, medium, low) of the contactWorks with Country Admin and Log Manager to support utilization of ICT to support Plan’s internal efficiencies and effectiveness and Program work;Works with the Regional ICT Manager to build effective ICT practice and learning across countries in Region / Plan;Collaborate with users of ICT services and systems to ensure they receive timely servicesLiaises with suppliers, technical networks, NGOs and professional bodies, Government and others on ICTSupervises the IT Officer in Maiduguri office and other IT focal personsReports to (position):This position reports to Country Admin and Logistics ManagerTechnical reporting to Regional IT Manager

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