IT Service Management Analyst at British American Tobacco

British American Tobacco is all about freedom of choice – whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success.   We started trading tobacco over a hundred years ago. Today, we’re a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equally bright too. We are recruiting to fill the vacant position below:Job Title: IT Service Management AnalystJob Number: 18431BRLocation: Ibadan, OyoJob Purpose and Key Deliverables:British American Tobacco has an exciting opportunity for an IT Service Management Analyst to join our team in Ibadan.Focused on Operations, this IT role is responsible for delivering business value and improving operational efficiency across IT demand, project delivery and services.The role has full IT responsibility for Operations and covers both IT Services and business engagement aspects, ensuring optimal stakeholder management and alignment of IT KPIs to agreed SLA. 

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