IT Operations Associate at Andela Nigeria

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.We are recruiting to fill the position below:Job Title: IT Operations AssociateLocation: LagosJob DescriptionAndela is seeking an IT Operations Associate with core competencies in IT Systems and infrastructure support and is a “world class” technologist.ResponsibilitiesOn this job you will:You will provide support for all IT centric systems; managing, monitoring, tracking, reporting and resolving any issues that might come up during the day to day operation of each system.You will resolve tickets assigned to you on the service desk keeping to strict SLAs as defined.You will serve as a first point of contact for all IT related issues and escalate to the appropriate levels.You will liaise with and support other departments to provide all technology solutions that they might need to fulfill daily tasks.You will serve as liaison to third parties to resolve IT issues within the company.You will monitor and effect all IT policies and strategies defined by the organisation.Be proactive in communicating within and without the department ensuring information transparency.You will on occasion work outside regular work hours (work hours are 9:00 AM - 5:00 PM).You would on occasion provide remote support to users across different time zones. 

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