IT Front End Support (Team lead/ Analysts) at Enabled Business Solutions Limited

Enabled Business Solutions Limited, is currently recruiting on behalf of its clients in various sectors, suitably qualified candidates to fill the positions below:Job Title:IT Front End Support (Team lead/ Analysts)Job DescriptionProvide support seven (7) days a week between the following hours: Weekday: 7:30 am - 5:00 pm Weekend & Public Holiday: 8:00 am - 5:00 pmAttend to users located in all COMPANY office locations in Nigeria. The team shall be located in Mobil House, Lagos.Effectively and efficiently man the Customer Service Desk (Help-Desk)Receive problem calls and log them appropriately using company provided on-line problem management & tracking toolsResolve users problems on phoneAssign unresolved problems to appropriate support queues for prompt attentionFollow up all assigned problems until fully resolvedProduce prescribed reports from problem logs, weekly and on demand

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