IT Engineer at The American University of Nigeria (AUN)

The American University of Nigeria (AUN) was established in 2003. The institution was conceived as Africa’s first Development University. Its mission is to pioneer service learning and build leaders who will be prepared to tackle societal concerns. Located in Yola, Adamawa State, the University is a world-class career-oriented institution missioned to be an agent of change in the development of the region. AUN has a strong commitment to providing the skills and the leadership essential to solving the continent’s critical social and economic problems.The University offers an American – style education modelled after the curriculum of American universities with corresponding approaches to teaching and students assessment. The first entering class of 124 students and 20 professors was enrolled in September 2005. In ten years, AUN is fast becoming a model for other universities in Nigeria and West Africa.Job Title:IT Engineer SUMMARY OF POSITION:The IT Engineer assists students, faculty and staff to configure, repair and maintain Information Technology (IT) devices and their accessories. IT Engineer is responsible for general maintenance of the University’s technology support systems.DETAILED LISTING OF RESPONSIBILITIES:In essence, the IT Engineer is responsible for ensuring the smooth running of computer systems.Serving as a liaison between staff and the technology department to resolve issues.Answer students, staff, and faculty questions in person and via phone on all technical issues in regards to IT Support.Install the latest, industry grade software and antivirus packages to ensure computer’s maximum protection from viruses.Providing on-site support for maintenance and repair of campus desktop/laptop systems, software installations, network connectivity, and peripheral network equipment such as printers, scanners etc.Troubleshoots computer problems and determine source (hardware, software, user access, etc). Advice on appropriate action and solving hardware/software faults.Installing and configuring computer systems.Repair and replacement of desktop/laptop parts as requiredResponding within agreed time limits to call-outs.Establishing a good working relationship with other professionals in order to find solution of problems.Works one-on-one with students, faculty and staff on application projects.Documents resolutions for future reference.Perform other duties assigned by his supervisors.

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