Instructor – English and Accent Program at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.We are recruiting to fill the position below:Job Title: Instructor - English and Accent ProgramLocation: LagosJob DescriptionAre you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are hiring an Instructor - English Program in our Lagos office.As an Instructor you will be the primary facilitator of English/Accent Program within your region and contribute to global deliveries as well. You will have the opportunity to deliver a variety of training, practice, and coaching activities that develop comprehension, language usage, accent and voice quality in face-to-face, telephone, Skype, email, and chat work environments. You will also be part of a global Learning and Development team of professionals, with access to a full career path in the learning field.ResponsibilitiesDeliver English/Accent skills training to new employees throughout their onboarding program, fully preparing them to delivery high quality customer experiences.Support global training initiatives by facilitating virtual assessments, training, and coaching sessions.Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applications.Work with the English Program Manager/Instructional Designer to understand the design, assist in developing course materials, and deliver the program effectively.Work with the Talent Acquisition team to consistently implement a process that aligns pre-hire assessments and post hire skill development.Work with Site Training Managers to schedule and track all training sessions, activities, and results.Conduct coaching during and after training to give feedback and reinforce skills. Document feedback and share with managers.Review live and recorded calls regularly. Evaluate pronunciation, voice quality and accent, language usage. Meet with management to discuss recommendations for improvement.Work with the global L&D English Delivery team to review results. Assess progress and results. Recommend improvements in core curriculum of training activities, exercises, tests/assessments and related materials.Contribute to monthly reports showing training results and impact.

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