Information Technology Manager at Bridge International Academies

Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life.We are recruiting to fill the position below:Job Title: Information Technology ManagerLocation: NigeriaJob DescriptionThe IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers.The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.What You Will DoThe role holder will work collaboratively within the IT Team to achieve the following:Provide first point of IT Support contact for all Bridge staff, covering all hardware, software and associated peripherals.Deploy computers, academy technology, and associated peripherals including new installations and redeployment of existing equipment.Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel.Manage the local area network and internet connectionRecommend, source, install, and maintain network equipment such as firewalls, routers, and switchesMaintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures.Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.Ensure network security through installation of appropriate hardware and software, as well development of IT policiesTroubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required.Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staff.Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.Work with colleagues to monitor performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.Supervise, train, and mentor junior staff members in all of the above.Provide technical assistance to project teams and undertake technical project roles when required.Manage IT infrastructure improvement projects, including scheduling and budgeting.Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.Provide at all times a professional, courteous and rapid response to individual users.

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