Information, Communication and Technology (ICT) Officer at the Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.We are recruiting to fill the position below:Job Title: Information, Communication and Technology (ICT) OfficerLocation: BornoThe Job DescriptionThe Work and Development PlanThe Mid-term/End-of-trial Period Performance Review TemplateThe End-term Performance Review TemplateThe NRC Competency FrameworkRole and ResponsibilitiesThe ICT Officer is responsible for overall establishment and implementation of NRC Information & Communication Technology systems and procedures in Maiduguri. S/He will assist day to day management of IT functions, ensuring the proper functioning of LAN, Server, E-mail system and internet connectivity.S/He will provide timely end user computer support, ensure that Hardware, printers and software resources are available and that the office is comply with NRC ICT policies, rules and procedures.Generic responsibilities:Adhere to NRC policies, tools, handbooks and guidelinesAssist with the implementation of the support function portfolio according to plan of actionPrepare and develop status reports as required by managementEnsure proper filing of documentsPromote and share ideas for improvement of the support functionProvides basic assistance and information and/or training to staff on ICT policies and procedures including hardware and software.Identifies ICT problems, Multi-Tasks, develops and implements technical solutions.Adheres to NRC ICT policies and procedures, handbooks and guidelines.Ensure anti-corruption, transparency and cost efficiency principles in all processes.Specific ResponsibilitiesAdheres to and support for implementation of NRC ICT policies and procedures, handbooks and guidelines.Visit NRC field offices to provide support for internet setup in new bases according to ICT-HO Standards.Submit visit report as per NRC standards highlighting the key technical recommendations for future and keep the track.Provide IT support to all NRC offices in Nigeria this includes country, area and field officesEnsure ICT equipment’s, hardware, software and other resources are timely made available and well maintainedTroubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.Sets up and configures general hardware, peripherals and accounts assigning security level;Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level…),Implement NRC filling system (electronic files) at country level as per defined NRC standardsProvide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet…)Keep track and ensure proper handover, including signatures for all mobile equipment’s.Work with Logistics to ensure that ICT Equipment are tagged and any Loss/Damage are reported in with accuracy. Interact with external parties as and when required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner.Identify ICT problems, develop and implement technical solutions for example to meet Programme and Monitoring & Evaluation specific needsMaintain an accurate ICT asset management system and documentation at Country office levelEnsure anti-corruption, transparency and cost efficiency principles in all processes.Critical Interfaces:By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:Head of SupportArea ManagerLogistics ManagerScale and Scope of Position:Staff: 1 ICT AssistantStakeholders: ETC, INGOs, local NGOs, governmental bodiesBudgets: NoneInformation: Logistics Handbook, Intranet, work placeLegal or compliance: ISPs, NRC Terms of Employment, NRC Code of Conduct, NRC Policies, NRC security Standard Operating Procedures 

Apply at