Inbound Call Center – Team Lead at CornerStone Staffing NG

CornerStone Staffing NG – Our client, a big player in the FMCG Industry, is looking to recruit a suitably qualified candidate for the position below:Job Title: Inbound Call Center – Team LeadLocation: LagosJob Type: Contract for  2 – 3 monthsResponsibilitiesThis is a 2 – 3 month and may be extended based on performance.Manage Inbound Customer Relations Specialists with calls from customers concerning product related issues, and various activitiesCoordinate daily workforce plan and monitor scheduled adherenceEnsure quality by ongoing call and case reviewsAdminister timely coaching/feedback while maintaining encouragement and supportMonitor and report customer satisfaction results through evaluation of survey feedback, overall call center metrics, and adherence of business processes to achieve the department goalsAssist with the development, implementation and training on business processesAct as a liaison between other work groups to ensure positive relationships and accurate sourcing of information

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