UNHCR was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.We are recruiting to fill the position below:Job Title: ICT OfficerJob ID: 15721Location: Abuja Salary Grade: P3Hardship Level: C Family Location Type: Family Organizational ContextUnder the supervision of Senior ICT Officer or Senior Administrative Officer, the incumbent implements the ICT operational plan in a well defined geographical area. They provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times.Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues.S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.Current SituationUNHCR Nigeria has two ongoing emergencies operating under Level 3 and level 2.The Nigeria operation presently has a total 142 staff spread out in one Branch Office, two sub offices, 3 field offices in, 2 Field units.In term of ICT infrastructure, the operation already has UNHCR standard ICT installation in 5 offices out of 8. The remaining 3 offices need urgent ICT deployment of data, voice, and security communications services.As ICT support focal person for the whole operation including the two emergencies, the incumbent of this post will be the overall coordinator of ICT business in the Nigeria Operation and will work in close collaboration with the Regional ICT team for the West African Region based in Dakar, Senegal.He must ensure that, adequate responses to the emergencies operations are well implemented without delay.Other than coordinating the curative maintenance of all the ICT infrastructures, the incumbent will ensure routine functioning of the ICT systems within Nigeria Operation.This includes assessment of ICT needs, maintenance of all ICT equipment and all connectivity installations (VSAT, Radio communication, Servers, Wireless, and Cabling etc.).Functional StatementAccountability:UNHCR Country operation has modern and costeffective ICT systems.UNHCR ICT equipment and data are protected.ResponsibilitiesParticipate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarter.Maintain an uptodate inventory of all infrastructure equipment under AOR.Provide coaching, and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations for security communications.Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR Networks are granted.Assist and advises offices in the recruiting and training of ICT staff.Actively participates in ICT related meetings to ensure that all decisions taken meet UNHCR's operational and security requirements.Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.Undertake other tasks or assignments within his / her area of competence as directed by Supervisor/Head of Service.Authority:Decide on appropriate resolution to incidents / problems.Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.