IaaS/PaaS Cloud Success Manager at Oracle Nigeria

Oracle provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.We are recruiting to fill the position below:Job Title: IaaS/PaaS Cloud Success Manager – Côte d’Ivoire/Nigeria (French & English Speaking)Job Ref: 17001AQCLocation: Lagos, NigeriaJob Type: Regular Employee HireJob DescriptionOracle’s Public Cloud Customer Success Team:Oracle’s Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet.Oracle Cloud is a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services and Social Services, all completely managed, hosted and supported by Oracle.  With predictable subscription pricing, Oracle Cloud delivers instant value and productivity for business users, developers and administrators.Oracle’s Cloud Customer Success Organization is a focused group of Cloud Customer Success experts whose mission is to drive successful Oracle Public Cloud utilization and replenishment through the proactive management of all facets of the customer engagement lifecycle.Join one of the most visible areas of Oracle’s continued success with Cloud; this is an exciting opportunity to be part of, and help shape, this new function.Primary ResponsibilitiesReporting into the Director of Customer Success, the Customer Success Manager will be responsible for driving Oracle Public Cloud adoption in the Oracle Digital Prime customers and thus ensure on the long term renewal and expansion of the Cloud Services.The Customer Success Manager will build, complement and strengthen the alignment between Oracle Public Cloud and core business objectives and priorities of our Oracle Digital Prime customers, with the ultimate goal to increase the business added-value and relationship between Oracle and its valued customer community.The Customer Success Manager will be responsible to stimulate and accelerate customer’s Cloud adoption through successful on-boarding and utilization of the PaaS and IaaS services.  He/She will need to proactively identify and prioritise use case scenarios and opportunities, to coordinate and help with the implementation of the solution, including problem solving, milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform. The Customer Success Manager will be required to collaborate with PreSales, Support, Sales, Development, Consulting and Partners ( in general the overall Oracle ecosystem) to coordinate and improve the customer’s use of Technology Cloud.Ultimately the success of the Customer Success Manager ‘s role is driving and securing a high level of customer satisfaction and ensuring that utilization of Oracle Public Cloud continues in its upward trajectory.Expanded ResponsibilitiesServe as the primary point of contact for Oracle Digital Prime customer’s post Cloud sales activitiesResponsibility to on-board seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technologyConduct regular business reviews with clientsServe as the customers advocate and provide feedback to product management and development organizationsIdentify replenishment risks and collaborate with Oracle internal teams to remediate and ensure ongoing replenishmentPartner with internal Oracle stakeholders to align account activities with the customer’s business case and strategyProvide forecasts on likely future customer consumption and renewalsPrepare and educate customers on new features / servicesMonitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needsAssume responsibility for Public Cloud PaaS and IaaS adoption and issues escalationDriving high customer SatisfactionPerform rapid assessments of clients internal technology landscape, identify use case scenarios and deployment targets for Public Cloud technologyDevelopment of reference accountsOperate as key conduit for knowledge transfer to install base 

Apply at https://ngcareers.com/job/2017-11/iaas-paas-cloud-success-manager-at-oracle-nigeria-145/