Human Resource Information Systems Manager at Zercom Systems

Zercom Systems Nigeria Limited is a privately held IT solutions firm. We have been providing solid, imaginative and successful Custom IT solutions since 2003. With specialties in custom application development, Database development and system integration, Zercom Systems covers a broader range of IT services than most other firms in the IT industry - and we do it utilizing the latest and most innovative technologies in the marketplace, making quality and technical excellence our top priorities.We are recruiting to fill the position below:Job Title: Human Resource Information Systems ManagerLocation: LagosJob DescriptionAs the human resource information systems manager, your position is responsible for providing project coordination, planning and management of the (HRIS) Tangerine Platform.Maintains internal database files, tables, and develops custom reports to meet the requirements of company management and staff and clients.Provides the necessary training to meet end users’ needs and is accountable for ensuring continuity and successful delivery of functional services to clients throughout the organization product and services portfolio.This position typically requires a Bachelor's Degree or its equivalent and reports to Director or MD. The role manages subordinate staff in the day-to-day performance of their jobs. Ensures that the project/department milestones/goals are met and adhering to approved budgets.Has full authority for personnel actions. Extensive knowledge of department, products, services, processes & procedures.1 to 3 years supervisory experience may be required.ResponsibilitiesHuman Resources Administration:On-board and orient clients and new employeesInform, educate, and train internal staff and clients on HR compliance, policies, and proceduresMaintain working knowledge of current and upcoming HR proceduresSet strategy for and administer employee benefits, and performance management programsManage all HR Information Systems, including collaborating with internal teams to integrate information across platformsBridge management and employee relations by addressing demands, grievances or other issuesManage the recruitment and selection processDevelop, implement and monitor overall HR strategies, initiatives, systems, tactics and procedures across the organizationNurture a positive working environmentOversee and manage a performance appraisal system that drives high performanceAssess training needs for staff, recommend and register said training programs for identified gaps/staffReport all HR activities and employee relation activities to management and provide decision support through HR/business metricsEnsure legal compliance throughout human resource managementClient Services:Develop and maintain a strong working knowledge of all Zercom Systems Products and Services and Business model.Maintain a strong relationship with clients by developing knowledge of their Technical support/eLearning needsManage the full life-cycle of Implementation services provided to clients, including working across internal teams to address and proactively avoid service issuesDeliver excellent client serviceMonitor and ensure client satisfaction with all Technical support/eLearning servicesManage communication to clients around product and servicesAnalyze customers’ needs and suggest upgrades or additional features to meet their requirementsDocument, Report and Innovate SLA, contract agreements, processes and proceduresTrain customers to use products effectivelyAddress all product and service-related queries on timeProvide developers with customers feedback to help identify potential new features or productsInform, educate, and train clients on products, Implementation policies, and procedureBusiness Development:Assist in Support Product and services component of proposals to client prospects.Develop a growth strategy focused both on financial gain and customer satisfactionConduct research to identify new markets and customer needsArrange business meetings with prospective clientsProvide trustworthy feedback and after-sales supportBuild long-term relationships with new and existing customersDevelop entry level staff into valuable salespeople

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