Hotels Manager at S&S Hotels and Suites

S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.We are recruiting to fill the position below:Job Title: Hotels ManagerLocation: LagosJob DescriptionDeliver excellent customer service, at all times, ensuring guests comfort and safetyDeal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mailAssist in keeping the hotel clean and tidy, at all timesDeal with customer complaints in a professional mannerKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunitiesManage and maintain the administration of all reservations, cancellations and no-shows, in line with company policyPropose and implement effective marketing strategies to maximise room occupancy levels Complete all daily administration tasks as requiredEnsure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet required standardMonitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as requiredBe accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigationManage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policyProvide reports, as required, for hotel managementMaintain effective communication with employees and other stake holdersComplete roasters for your team weekly; manage and maintain correct staffing levels in line with targets and business levelsEnsure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policyComplete all required health and safety/fire checks on timeAlways adhere to all company policies and procedures and licensing lawsCarry out instructions given by the management team and head office

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